The way we want a consumer to perceive our brand, product line or company. Differentiation is an important factor within positioning.
1. ________ is influenced by the service encounters (touchpoints) that together form the complex customer journey.
2. Driven by consumers, the e-commerce surge stems from the final leg of the supply chain: the ________ where the order placement and the service encounter occur.
3. _______ in the e-customer journey increases customer expectations.
1. The growth of smart homes is associated with the recent developments of the:
2. Miele structured its new Smart Home Division as a network-oriented organization with a focus on:
3. Industry 4.0, or the fourth industrial revolution is:
Aquí hay más texto.
1. Real disruptive innovations:
2. Disruptive innovations are:
3. What is the definition of a Unicorn company:
Published on 06/01/22Accepted on 06/01/22Submitted on 06/01/22
Volume Contents, 2022Licence: CC BY-NC-SA license
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