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- Clouds, data, and machine learning
 
- Clouds, data, and machine learning
 
- Artificial intelligence and consumer journey
 
- Artificial intelligence and consumer journey
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{Miele structured its new Smart Home Division as a network-oriented organization with a focus on:
 
{Miele structured its new Smart Home Division as a network-oriented organization with a focus on:
 
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- Consumer journey
 
- Consumer journey
 
+ Lean, startup-like, customer-centered processes
 
+ Lean, startup-like, customer-centered processes
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{Industry 4.0, or the fourth industrial revolution is:
 
{Industry 4.0, or the fourth industrial revolution is:
 
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Revision as of 13:21, 4 April 2022

Business Model Contents
Chapter I: Market positioning
Chapter II: Business Model
Activity I: Business Model Canvas

Chapter I: Business Model

Quiz

1. ________ is influenced by the service encounters (touchpoints) that together form the complex customer journey.

Customer experience
Parcel Lockers
Purchase stage
Technology

2. Driven by consumers, the e-commerce surge stems from the final leg of the supply chain: the ________ where the order placement and the service encounter occur.

Consumer journey
Service touchpoint
Last-mile
Key variable

3. _______ in the e-customer journey increases customer expectations.

Service innovation
Consumer innovation
Touchpoint innovation
Holistic consumer

Your score is 0 / 0


Quiz

1. The growth of smart homes is associated with the recent developments of the:

Artificial Intelligence, data, and clouds
Internet of Things technology, data, and machine learning
Clouds, data, and machine learning
Artificial intelligence and consumer journey

2. Miele structured its new Smart Home Division as a network-oriented organization with a focus on:

Artificial intelligence and startups
Consumer journey
Lean, startup-like, customer-centered processes

3. Industry 4.0, or the fourth industrial revolution is:

The application of digital technologies in the manufacturing process
Artificial Intelligence- centered
Impactful only in certain sectors
Internet-of-Things centered

Your score is 0 / 0


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